This role requires a top notch AGSA who can delegate, manage, and build relationships to facilitate the needs of our Agent, Guest Service Assosiate. At The Trinity Resort, we are a Vacation Destination Company within the Hospitality Resort Industry. A stellar opportunity!

Primarily responsible to Greet and Welcome all guest to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.

In Addition to assist guests with luggages, Porters are also responsible to collect and distribute post, parcels. And also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy. Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service. Be a good team player and Flexibility to work a variety of early and late shifts. Able to stand for long hours and Transport guest luggage to and from guest rooms and/or designated Bell area.

Adhere to hotels and operating standards at all times and also Communicate with Front Desk / Office Manager and to increase the efficiency of Bell Stand / Bell Desk by preparing timely reports. Reporting to Bell Captain, Front Office Manager, GM, Hotel Manager or EAM (Executive Assistant Manager) Rooms, ensuring guests have a smooth enjoyable and memorable stay at The Trinity Resort.

Luggage Porter duties and responsibilities includes, but not limited to, providing Luggage and assistant support to ensure efficient operation of the Bell service area. Supports managers and employees through a variety of tasks related to organization and communication. Luggage Porter is responsible for confidential and time sensitive material. Familiar with a variety of the field’s concepts, practices, and procedures.

Ability to effectively communicate via phone, email and in-person, ensuring that all Luggages and supporting the Bell Captain Front Office duties are completed accurately and delivered with high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Typically reports to the Bell Captain, GM, Front Office Manager and heads of a unit/department.

Fast Ramp delivers top tier Agent, Guest Services Associate for leading Resort, The Trinity Resort. Many People/Women of God are about to “Mother a Movement” – Guided by Spiritual Strength.

Duties & Responsibilities

• Ensure that Bell Desk is manned at all times;
• Keep working area, clean and tidy always;
• Checks the daily arrival list for VVIP’s or guests with special need;
• Ensure that smooth and fast baggage handling for all arrival / departure guests;
• Maintain close relationship with reception / information / cashier as well as other
  departments;
• Attend to all guest calls for Bell Stand / Door Services related services;
• Delegate Bell Boys to pick up the baggages from guest rooms;
• Errand cards are filled in for all baggage movements (Check-in, Check-out, Left
  luggage etc.);
• For any guest requests follow up call to be made back to the guest to verify complete
  satisfaction;
• All guest request are logged on to guest request tracker;
• To be present at the Concierge/Reception desk or in the lobby to be ready to assist
  guests, colleagues and visitors when requested;
• Ensure collection and delivery of guest luggage and equipment in an efficient and
  timely manner;
• Tag baggages it and return the identification slips to guests;
• Assists guests with luggage to the front desk;
• Escorts guests to room, placing luggage in room assigned by front desk;
• Inspects guest room for order and adequate supplies and informs guests of room
  amenities;
• Delivers faxes, messages, packages and flowers to guests rooms and other offices;
• Provide items on loan to guest and collect the items back from guest before
  departure;
• Inform Front Desk Cashier to charge items given on loan, in case there is any
  charges applicable;
• Ensure the efficient delivery and collection of group luggage;
• Ensure that the guest has verified that all luggage has been accounted for;
• Ensure safe storage and collect ticketing of guest coats and personal items;
• Assist guest with Long term luggage storage requests / Left luggage requests;
• Update and file the left luggage request form / Long Term luggage request form;
• Update and file errand cards;
• Update the Luggage movement register;
• Order required newspaper for next day and monitor delivery of newspapers to each
  occupied guest room;
• Help observe safety and security rules at all times;
• Alert the management of any unattended packages and stranger found in the
  premises;
• Checks the daily arrival list for VVIP’s or guests with special need;
• Transport departing guests luggage from the room to the lobby, then into a car or
  taxi after reconfirming with the guest;
• Respond to guest requests and queries providing a knowledgeable, efficient and
  helpful information service;
• Assist the senior Concierge on duty with his/her duties during busy periods and
  breaks;
• Assist with answering the telephone and taking messages, transferring calls or
  dealing with enquiries;
• To provide an efficient luggage storage, delivery and collection service;
• Perform any other works as and when assigned by the management; and,
• Proficient in MS Office Suite and inhouse CRO, POS, PMS, CRM Systems and
  Communication Platform Zoom, Google Meet, WebEx, Skype, MS Team, etc.

We’re committed to helping employees explore their potential, which includes but not limited to the growth, innovation and on-going development of The Trinity Resort. We offer a team atmosphere, great work environment and negotiable benefits, bonuses and perks, inclusive in salaried packages.

Education

• High school or equivalent education;
• Minimum 2 to 3 years work experience as Team Leader – Front Office / Guest
  Relations Agent in a hotel;
• Degree or Diploma in Hospitality Management would be an asset but not mandatory;
• Computer Knowledge;
• MS Office programs experience; and,
• Knowledge of Property Management Systems and procedures.

Primary Criteria

• Previous experience working within a hotel environment in the star / luxury market
  is essential Skills and Knowledge;
• Strong Communication skills (verbal, listening, writing);
• Innovative, Pro-active and reliable;
• Passion for customer service;
• Excellent time management skills and ability to multi-task and prioritize work;
• Attention to detail and problem solving skills;
• Excellent written and verbal communication skills;
• Strong organizational and planning skills;
• Proficient in MS Office, Zoom, WebEx, MS Teams, Google Meets, and other various
  Communications Platform along with POS, CRM, CRO, PMS;
• Proficiency in Microsoft Office Skills, Analytics;
• Verbal Communication, Patience, Resourcefullness, Emotional Intelligence;
• Telephone Skills, Teamwork, Multitaks, Discretion and Judgment; and,
• Anticipates Needs, Flexibility and Empathy of the Guests.

THE TRINITY RESORT is an Equal Employment Opportunity (EEO), committed to creating a diverse environment, standing on the promise to be an equal opportunity employer who prohibits discrimination. All qualified applicants will be considered for employment without regard to age, ancestry, race, color, citizenship, ethnic origin, place of origin, creed, disability, family, religion, sex, sexual orientation, gender identity, national origin, marital status, veteran, disability status, or other characteristics protected by Law. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO’s guidelines.