This role requires a top notch AFOA who can delegate, manage, and build relationships to facilitate the needs of our Front Office Manager. At The Trinity Resort, we are a Vacation Destination Company within the Hospitality Resort Industry. A stellar opportunity!

In the absence of the Front Office Manager or Resident Manager, the Assistant Front Office Manager take charge of the operations of Front Office Department. Primarily reporting to Front Office Manger or EAM Rooms. Ensures guests have a smooth running stay at the hotel.

As the Assistant Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a memorable fantastic stay.

Assistant Front Office Manager’s duties and responsibilities includes, but not limited to, providing administrative assistant support to ensure efficient operation of the Front Office. Supports managers and employees through a variety of tasks related to organization and communication. Assistant Front Office Manager is responsible for confidential and time sensitive material. Familiar with a variety of the field’s concepts, practices, and procedures.

Ability to effectively communicate via phone, email and in-person, ensuring that all Front Office duties are completed accurately and delivered with high quality and in a timely manner. May direct and lead the work of others. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Typically reports to the GM, Front Office Manager and heads of a unit/department.

Well developed communication and customer relations skills. Highly organized, resultsoriented with the ability to be flexible and work well under pressure. Knowledge of Maestro PMS / Silverware POS / Other world Class Property Management System is required.

Fast Ramp delivers top tier Assistant Front Office Manager Services for leading Resort, The Trinity Resort. Many People/Women of God are about to “Mother a Movement” – Guided by Spiritual Strength.

Duties & Responsibilities

• Customer Satisfaction (Guest Feedback, Social Media Review);
• Financial Performance (Up selling, Room Revenue, Operation Auditing);
• Showing Initiative, Problem Solving, Staff Training, Team Leading;
• Manages and motivates the Front Office Team in order to provide a high standard
  of service for customers;
• Welcomes guests and fosters customer loyalty through his/her friendly manner;
• Develops high quality relationships with guests throughout their stay;
• Handles any guest complaints or contentious issues that cannot be settled directly
  by team members and provides a fast solution;
• Oversee and supervises guest arrivals and departures with the front office executive
  and duty managers;
• Provide high level of customer service and maintain a high profile in the day to day
  front office operations;
• Ensure that personalized service is offered to each and every guest;
• Ensures that the pricing policy and internal audit procedures are duly applied;
• Supervises the management of debtors, groups and individual guest invoicing and
  cash operations;
• Monitor all executive floor executives to ensure maximum guest satisfaction through
  personal recognition and prompt cordial attention from arrival through departure;
• Review arrival list for all arrivals and VIPs to check room allocations, amenities and
  special requests;
• Prepare monthly and daily revenue report and circulate to all HOD’s (Head of
  Departments);
• Prepare Room revenue and occupancy forecast take action on rate strategies;
• Is involved in recruitment of new team members for front office;
• Integrates and trains employees, providing support for skills development;
• Ensures that all front desk employees are well presented (uniforms, personal
  hygiene etc.), and also punctual;
• Ensures that the workplace remains clean and tidy;
• Ensure team members have current knowledge of hotel products, services, facilities,
  events, pricing and policies and knowledge of the local area and events;
• Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order
  to optimise REVPAR;
• Have a good knowledge of all systems and standard operating procedures of front
  office;
• Ensures that guest documentation and information is available and up-to-date; and,
• Proficient in MS Office Suite and inhouse CRO, POS, PMS, CRM Systems and
  Communication Platform Zoom, Google Meet, WebEx, Skype, MS Team, etc.

We’re committed to helping employees explore their potential, which includes but not limited to the growth, innovation and on-going development of The Trinity Resort. We offer a small team atmosphere, great work environment and negotiable benefits, bonuses and perks, inclusive in salaried packages.

Education

• Minimum 2 to 3 years work experience as Assistant Manager or Team Leader –
  Front Office / Guest Relations in a hotel;
• Degree or Diploma in Hospitality Management is an asset;
• Graduates bachelor degree and/or diploma in hotel or other related field;
• Computer Knowledge;
• MS office programs experience; and,
• Knowledge of office management systems and procedures.

Primary Criteria

• Excellent time management skills and ability to multi-task and prioritize work;
• Attention to detail and problem solving skills;
• Excellent written and verbal communication skills;
• Strong organizational and planning skills;
• Proficient in MS Office, Zoom, WebEx, MS Teams, Google Meets, and other various
  Communications Platform along with POS, CRM, CRO, PMS;
• Proficiency in Microsoft Office Skills, Analytics;
• Verbal Communication, Patience, Resourcefullness, Emotional Intelligence;
• Telephone Skills, Teamwork, Multitaks, Discretion and Judgment; and,
• Anticipates Needs, Flexibility and Empathy of the Guests.

THE TRINITY RESORT is an Equal Employment Opportunity (EEO), committed to creating a diverse environment, standing on the promise to be an equal opportunity employer who prohibits discrimination. All qualified applicants will be considered for employment without regard to age, ancestry, race, color, citizenship, ethnic origin, place of origin, creed, disability, family, religion, sex, sexual orientation, gender identity, national origin, marital status, veteran, disability status, or other characteristics protected by Law. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to Equal Employment Opportunity’s (EEO) guidelines.